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Biketraining.cz

Terms and Conditions

These Terms and Conditions govern the mutual rights and obligations of the seller Ing. Michal Šípek, Business ID: 21382565, with registered office at Bolehošť 173, 517 31, and the buyer, arising in connection with the purchase of goods through the online store located at biketraining.cz. The Terms and Conditions are valid and effective from November 1, 2024 and are governed by Act No. 89/2012 Coll., Civil Code, as amended.

01I. Basic Provisions

  1. Seller: Ing. Michal Šípek, Business ID: 21382565, with registered office at Bolehošť 173, 517 31, Czech Republic, Email: trener@biketraining.cz, Tel.: +420 778 440 735
  2. The seller is registered in the Trade Register. The business activity includes providing sports and training services and selling sports apparel.
  3. Buyer is a person who has placed an order through the online store at www.biketraining.cz.
  4. The purchase contract and Terms and Conditions are concluded in Czech language. Relationships not governed by these Terms and Conditions are governed by the relevant provisions of Act No. 89/2012 Coll., Civil Code, as amended, and Act No. 634/1992 Coll., on Consumer Protection, as amended.
  5. By submitting an order, the buyer confirms that they have read these Terms and Conditions and agree to them. The buyer has the option to save and print these Terms and Conditions.

02II. Order and Conclusion of Purchase Contract

  1. The offer of goods displayed on the seller's website is non-binding. The seller is not obliged to conclude a purchase contract regarding such goods.
  2. The buyer places an order for goods through a form on the biketraining.cz website. When ordering, the buyer is required to provide their name, surname, delivery address, email, and phone number.
  3. The purchase contract is concluded at the moment when the seller confirms receipt of the order by email to the address provided by the buyer. This email will include product availability and payment information (QR code for payment).
  4. The seller reserves the right to cancel the order if the goods are no longer available or if an incorrect price was stated. In such case, the seller will inform the buyer by email or phone.
  5. The order is binding for both parties. The buyer has the right to cancel the order only in accordance with legal conditions (withdrawal from contract within 14 days).
  6. The seller is obliged to deliver goods to the buyer in the agreed quantity, quality, and specification.

03III. Prices and Payment Terms

  1. Prices of goods are stated on the website including VAT (21%) and all other fees. Prices are valid at the time of placing the order and may vary slightly during the year depending on current manufacturer prices.
  2. Payment method: The buyer pays by bank transfer based on a QR code received by email after product availability confirmation. The seller does not send goods cash on delivery.
  3. The goods remain the property of the seller until full payment of the purchase price. The seller will initiate the ordering and shipping process only after payment is credited to their account.
  4. The buyer acknowledges that if the purchase price is not paid within 14 days of sending the order confirmation, the seller has the right to withdraw from the purchase contract.

04IV. Delivery Terms

  1. Delivery method: Goods are delivered via Zásilkovna (shipping cost 89 CZK) or by personal pickup at Bolehošť 173, 517 31 (free of charge).
  2. Delivery time: The seller orders custom goods from the manufacturer. Delivery time varies by product and manufacturer availability and is agreed individually. The buyer is informed of the delivery time by email after availability confirmation.
  3. If the seller cannot deliver goods within the agreed time, they will inform the buyer and offer an alternative solution or the option to withdraw from the contract with full refund.
  4. The buyer is required to inspect the goods upon receipt. If the goods are damaged or incomplete, the buyer must immediately notify the carrier and the seller.
  5. Upon receipt of goods, the risk of damage to the goods passes to the buyer.

05V. Withdrawal from Contract

  1. In accordance with § 1829 of Act No. 89/2012 Coll., Civil Code, the buyer has the right to withdraw from the purchase contract without giving a reason within 14 days of receiving the goods.
  2. Return conditions: Goods must be returned unused, undamaged, and with original tags. For hygiene reasons, goods that have been worn, washed, or otherwise used cannot be returned.
  3. The buyer is required to notify withdrawal from the contract to the seller in writing (by email to trener@biketraining.cz) and send the goods back to: Ing. Michal Šípek, Bolehošť 173, 517 31.
  4. The buyer bears the cost of returning goods. The seller will refund the amount paid for goods in the same way it was received, within 14 days of receiving the withdrawal notice. The seller has the right to refund payment only after receiving the returned goods.
  5. The right to withdraw from the contract cannot be exercised for goods manufactured according to the buyer's wishes and custom-made (e.g., jerseys with individual name printing).
  6. Gift vouchers cannot be returned or exchanged after purchase. Unused voucher value is not subject to refund.

06VI. Complaints Procedure

  1. The seller is liable to the buyer for defects in goods in accordance with § 2099 et seq. of Act No. 89/2012 Coll., Civil Code. The warranty period for goods is 24 months from receipt of goods.
  2. The buyer is entitled to file a complaint with the seller at Bolehošť 173, 517 31 or by email at trener@biketraining.cz. When filing a complaint, the buyer must describe the defect, attach proof of purchase, and state the preferred method of complaint resolution.
  3. The seller is required to resolve the complaint within 30 days of its filing. After this period expires, the buyer has the right to withdraw from the contract or exchange the goods for new ones.
  4. The buyer is not entitled to rights from defective performance if the buyer knew about the defect before receiving the goods, or if the buyer caused the defect themselves (by improper handling, incorrect use, etc.).
  5. In case of a justified complaint, the buyer has the right to free removal of the defect, replacement of goods, discount on the purchase price, or withdrawal from the contract with refund.

07VII. Personal Data Protection

  1. The protection of the buyer's personal data is governed by the document Privacy Policy, which is an integral part of these Terms and Conditions.
  2. The seller processes the buyer's personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and Act No. 110/2019 Coll., on the processing of personal data.

08VIII. Final Provisions

  1. The seller reserves the right to change these Terms and Conditions. The new version of Terms and Conditions will be published on the biketraining.cz website and will be effective upon publication. Already concluded purchase contracts are governed by the Terms and Conditions valid at the time of their conclusion.
  2. Any disputes between the seller and the buyer will be resolved by the competent court according to the seller's registered office. The buyer may use out-of-court dispute resolution through the Czech Trade Inspection Authority (www.coi.cz).
  3. These Terms and Conditions are valid and effective for all purchase contracts concluded through the online store at www.biketraining.cz.

These Terms and Conditions are valid and effective from November 1, 2024